Since 1995, Merle has devoted herself to helping businesses improve performance through executive coaching and consulting in the areas of process redesign and implementation strategies. She has worked with call center teams around the world to improve sales, reduce cycle time and improve functionality, specifically by focusing on front-end client interactions, internal processes, and execution practices. She has worked with organizations in financial services, manufacturing, biotech and municipalities.
Previous business experience includes designing large scale educational programs for corporate clients and over ten years in operational management with P/L responsibility. She is expert at observing misalignment in team and organizational structures and assisting leaders to redesign their teams and improve their collaboration.
She has done extensive training in commitment-based management, leadership and performance improvement and held officer positions on non-profit boards. Merle holds a brown belt in Aikido, and is an avid gardener and reader.